FAQ/Help

Important Update: Discovery Kids will be shutting down service on March 1, 2019.

As of December 19, 2018, paid subscribers will no longer be charged a recurring payment for Discovery Kids. New subscriptions are no longer available for purchase.

SERVICE SHUTDOWN

When will Discovery Kids shut down service?

Discovery Kids will be shutting down service on March 1, 2019 and content will no longer be available.

Why is the Discovery Kids service shutting down?

We’re putting our Discovery Kids product in Singapore on hold as we will be focusing on our flagship brands and other products in the market.

Can I download Discovery Kids from the Apple App Store and the Google Play Store?

Discovery Kids is no longer available for download from Apple App Store and the Google Play Store.

Can I sign up for a free trial or purchase a paid subscription?

Free trials and paid subscriptions are no longer available.

I have a recurring paid subscription to Discovery Kids. What happens now?

As of December 19, 2018, you will no longer be charged a recurring payment for Discovery Kids. You will continue to have unlimited access to Discovery Kids and its content until the service shuts down on March 1, 2019.

What happens on my renewal date or when my trial expires?

As of December 19, 2018, you will no longer be charged a recurring payment for Discovery Kids.

You will continue to have unlimited access to Discovery Kids and its content until the service shuts down on March 1, 2019.

I have more questions. Who can help me?

Our Customer Service Team would be happy to help. Please contact us at support@discoverykids.com.

GENERAL QUESTIONS

What is the Discovery Kids Service?

The Discovery Kids app is a subscription based streaming video, games and book service that allows kids to watch, play and discover wherever, whenever.

Can I download video, games or books?

If you have already created an account, you can download videos, games, or books. Tap this icon and your download will begin.

You can find your downloads in SETTINGS>DOWNLOADS

Downloads will be available for 7 days or 48 hours from playback commencing. However, from March 1, 2019, your downloads will not be available.

Where do I find my downloaded video, game or book?
  1. Click the Settings icon on top right of the screen in the app
  2. Select DOWNLOADS in the navigation bar.
  3. All your downloads are located in this area.
How do I delete a downloaded video, game or book from my device?
  1. Click the Settings icon on top right of the screen in the app
  2. Select DOWNLOADS in the navigation bar
  3. Select EDIT and you will see an icon of a garbage can
  4. Select the garbage can icon and it will delete your selected download
Can I “cast” this app to my TV with AirPlay?

Yes, if you have an Apple TV you can cast this service onto your TV. When using an Apple device, you can watch any Discovery Kids video content on a television set via Apple TV! Just connect your device to the same Wi-Fi network as your Apple TV.

How do I favorite a show or game?

You can touch the heart next to your favorite piece of content and the service will save favorite shows, games and books.

I am traveling out of the country, Is Discovery Kids available?

If you have a Discovery Kids subscription, you will still be able to access your downloads when traveling outside of the country.

What devices and operating systems will support the Discovery Kids app?

Operating System:
Apple iOS 9.x or newer
Android 5.0, 5.1, 6.x, 7.x, 8.x

Devices:
iPhone 5s or newer
iPad Air 2 or newer

Minimum device requirements:
Dual-core 1GHz CPU or greater
1GB RAM or greater
720p resolution or greater

How do I pay?

Free trials and paid subscriptions are no longer available.

Is there a free trial when I take out a subscription?

Free trials and paid subscriptions are no longer available.

TROUBLESHOOTING

The audio isn’t working?

Please follow the steps below to solve your issue:

  1. Check to see if you can play audio using another application.
  2. Check that your speakers are turned on and aren’t muted.
  3. Close your browser or app and open it again.
  4. Close other applications that may be open at the same time
  5. Check to see that your device is not on silent mode
  6. Check in the app settings that the background music and sound effects toggle are both on

If these steps don’t immediately resolve your audio issue, then:

  1. Confirm your device meets our minimum system requirements.
  2. Restart your device.
  3. Completely close out of the app and restart

If the problem continues, please email us at support@discoverykids.com

 

The video isn’t working?

Please try the steps below to solve your issue:

  1. Check your Internet download speed (Internet download speeds should be 1.5 Mbps or better). Also check in with your service provider. If it is a service provider issue, please contact them directly.

You can also troubleshoot by:

  • Closing the app and reopening it.
  • Disconnect other devices that are connected to the Internet.
  • Restart your device.

If the problem continues, please email us at support@discoverykids.com

 

I was watching an episode and now it is no longer available on the app?

That particular episode may no longer be available. Unfortunately for certain content, we only have rights to share it within the app for a specific period of time.

What are your Terms of Service?

You can view the Terms of Service Here

Where do I find the Privacy Policy?

You can view the Privacy Policy Here

Contact us

support@discoverykids.com

DPlay Entertainment Limited
Chiswick Park Building 2,
566 Chiswick High Road,
London, W4 5YB, United Kingdom